According to SelectUSA, the software and IT service industry make up ten percent of the US economy. IT support has developed as a major industry in North America because of the clear and measurable benefits it brings to businesses and their bottom lines. If you are a business owner who does not have an IT support contract then you should be made aware of the numerous benefits IT support can bring to you, your employees, and your customers.
Here are five ways IT support will enhance your business practice.
We have all been there, spending hours crafting a report or presentation only for the computer to crash, and all that hard work is lost. If you or your team are getting frustrated with outdated software or devices that don’t have enough power to do what you need, then this will have an impact on your business. A dedicated Computer Support team can quickly resolve your issues or even prevent them from happening in the first place. This will allow your employees to remain focused on their primary activity, putting their expertise to work, instead of wasting hours googling document recovery methods. Computer support allows your team to focus on their skill set by supporting them with the IT expertise needed to get their job’s done.
One of the best ways to increase business profit is to increase productivity. IT support can help you achieve this by analyzing your IT systems and streamlining activity. For instance, an IT support service could initiate a cloud-based storage solution that allows employees the flexibility to access their files at home or in the office. Research shows that flexible working schemes increased productivity by 35-40% for major employers, including Best Buy, British Telecom, and Dow Chemical. IT support will work with you to develop systems that are best for your business and will ensure that security remains a top priority while allowing access to files for those who need it.
The Technological Edge
If your competitors do not have dedicated IT support, then you have a chance to outperform them. IT services keep abreast of the latest technological innovations and how to apply them to their clients. This level of support means you can quickly implement new advances in software that is pertinent to your business. Having support available to rapidly respond to your queries, means you have experts on hand for any troubleshooting that is needed.
The Customer Experience
If you have an integrated IT system that works well with your website or customer management systems, then you will deliver a better customer experience. User Experience has a direct correlation with online sales. If your website or other customer-facing IT systems are difficult to use or hard to navigate, you will lose sales. An impartial IT support team can help analyze your weaknesses and improve your customer’s experience.
Finally, remember that IT support can be tailored to the needs of your company. It is always worth discussing with a trusted and respected IT service provider to see what contract or level of support they would recommend. High quality IT services will work with you to find a support plan that matches your budget and level of ambition.